How to add live chat to Squarespace

Squarespace has no live chat of its own for your visitors. You add one by pasting a chat service’s code into Code Injection, which needs the Core plan or above. It takes about five minutes. Below: which plans allow it, exactly where the code goes, the two things that stop a bubble appearing, and how to choose the chat itself. Checked against Squarespace’s help centre on 9 October 2026.

Which Squarespace plans can add live chat

Plan	Code Injection	JavaScript in a Code Block	Live chat possible?
Basic	No	No	No
Core	Yes	Yes	Yes
Plus	Yes	Yes	Yes
Advanced	Yes	Yes	Yes
Older plans	Some	Business and Commerce plans	Check your plan

From Squarespace’s Using code injection and Using Code Blocks articles, 9 October 2026.

If you are on Basic, the only way to get a chat on the site is to move up a plan. A link to a contact page or an email address is the fallback.

Add live chat to Squarespace, step by step

1. Get your chat’s code. Every live chat service gives you a short script. In ReplaChat it is under Settings → Stores → your shop → “Put chat on” that shop, with the shop’s key already filled in.
2. Open Code Injection in Squarespace. On current sites it sits in the Pages panel, under Custom Code. Squarespace has moved this menu before; its code injection help article always has the current way in.
3. Paste the script into the Footer box and save. Squarespace places footer code just before the closing body tag of every page, which is where chat scripts belong.
4. Check it in a private window. Open your site logged out, wait a second, and the bubble appears in the corner. Send yourself a message to see it arrive.

This is what ReplaChat’s script looks like. Yours carries your own server’s address and your shop’s key:

<script>
  (function(w,d,s,u,k){
    w.ReplaChatSettings={key:k,baseUrl:u};
    var g=d.createElement(s),f=d.getElementsByTagName(s)[0];
    g.async=1;g.src=u+"/static/widget/replachat.js";f.parentNode.insertBefore(g,f);
  })(window,document,"script","https://chat.yourdomain.com","your-shop-key");
</script>

Tip. In ReplaChat, add your Squarespace address under the shop’s “Websites allowed to show this chat”. Then the script only works on your own site, even if someone copies it.

When the chat bubble does not appear

1. You are on Basic. Code injection is not available, so the script never runs.
2. You are looking at checkout. Squarespace does not run custom code on checkout pages; the bubble shows everywhere else.
3. It vanishes between pages on a 7.0 site. Ajax loading can conflict with custom code, as Squarespace’s custom code article says. Turn Ajax loading off.
4. You are checking inside the editor. Look at the live site instead, in a private window and logged out, so you see exactly what visitors see.
5. The address is not allowed. If your chat service limits which websites may show it, add the Squarespace domain, including the www. version if you use it.

Chat on one page only

If you only want chat on, say, your booking page, skip Code Injection and add a Code Block to that page with the same script. JavaScript in Code Blocks also needs Core or above.

Choosing the live chat for a Squarespace site

Any chat service that gives you a script will work. The difference is how you pay and where the conversations live.

Option	How it charges	Where chats live
tawk.to	Free; branding off and extras paid per site	tawk.to’s cloud
Tidio	By conversations a month	Tidio’s cloud
LiveChat (Text)	Per person, every month	LiveChat’s cloud
Intercom	Per seat, plus per AI answer	Intercom’s cloud
ReplaChat	$299 once, unlimited people	Your own server

The details and today’s prices are in our guides to Tidio pricing, Intercom pricing and LiveChat.

Questions about Squarespace live chat

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