Live chat you own outright
One inbox for every shop you run.
ReplaChat is live chat software you buy once and run on your own server. Every website gets its own chat bubble — its own colours, wording and logo — and every chat lands in one inbox. You decide, shop by shop, which of your people may answer it. No fee per agent, no monthly bill, no cap on conversations.
One payment. Complete source code, 12 months of updates, 30 days of setup support — and $533 of bonuses.
$0
per agent, ever
Unlimited
shops, agents and chats
€5–15/mo
server is plenty
The chat bubble in the corner is ReplaChat. Say hello.
How it works
Every shop’s chats, side by side
A shopper opens the bubble on any of your websites. The chat arrives in one inbox, tagged with the shop it came from — and with what that customer has in their basket and the pages they wrote from. Their past orders show too, when your shop sends them.
The inbox, with chats from four different shops. On the right: this customer’s orders, spend and where they came from.
Your shops
a bubble on each, each in its own colours
ReplaChat
on your server, at your own address
Your team
in the browser, or on their phones
The part other chat tools skip
Each person sees only the shops they answer
Tick which shops each person may answer. One agent can cover all five; another covers only the surf shop. They never see a chat from a shop that isn’t theirs — not in the inbox, not in search, not in the reports.
- Owner, admin and agent roles, on top of the per-shop ticks.
- Chats are handed out automatically to whoever is free, within the shops they cover.
- Add a person, untick a shop — it takes effect at once, with nothing extra to pay.
See it for yourself in the live demo: sign in as Sam, then as Jonas.
Every shop its own look
Your customers never see a shared platform
Each shop’s bubble carries that shop’s colours, logo, greeting and wording, sits where you want it, and keeps its own opening hours. A live preview shows every change as you make it, and a practice shop lets you try the bubble before it goes near a real customer.
- Greeting, pre-chat questions and away message per shop.
- Photos and files, emoji, typing indicators and a star rating at the end.
- Pop-up invites that open at the right moment — on a page, after a delay, or at a basket value.
What the shopper sees: the bubble open on one of your shops, in that shop’s colours.
Your team, anywhere
On their phones, with an alert for every chat
Your people open ReplaChat on their phone and add it to the home screen. It then has its own icon, opens full screen and buzzes when a chat comes in — on iPhone and Android alike, with nothing to download from a store.
- Saved replies with
/shortcuts, labels, private notes and macros. - Assign, snooze and resolve; filter by shop, label, priority or person.
- Live typing both ways — and if you switch it on, a shopper’s message as they write it.
Try it before you buy
A live demo with five shops and four people
A made-up company with real-looking chats. Sign in as Sam, the owner, and you see all five shops. Sign in as Jonas and you see two. That difference is the whole product.
| Sign in as | Who they are | What they see |
|---|---|---|
sam@demo.test | Owner | All five shops |
priya@demo.test | Admin | All five shops |
jonas@demo.test | Agent | Only his own shops |
mei@demo.test | Agent | Wild Coast Surf only |
The password for all four is demo-password-1.
The demo is read-only, so everyone sees the same thing: look round as much as you like — nothing can be sent or changed. To try a real conversation, use the chat bubble on this page.
Everything included
Live chat, without the rental agreement
For your customers
- A bubble per shop with its own colours, logo, wording and position — light, dark or matching their device.
- Greeting and pre-chat questions, file and photo sending, emoji, and a typing indicator.
- A star rating at the end, and a copy of the chat by email if they want one.
- Opening hours with an away message, so nobody waits at a dead bubble.
For your team
- One inbox across every shop, with search over everything.
- The shopper’s basket and the pages they wrote from beside the chat, from WooCommerce with no extra setup; past orders when your shop sends them through the API, Zapier or Make.
- Saved replies, labels, macros and private notes the customer never sees.
- Keyboard shortcuts, light and dark, and the phone app with alerts.
For you
- Per-person, per-shop access with owner, admin and agent roles.
- Rules that label, assign and reply on their own, and automatic hand-out to whoever is free.
- Reports on volume, reply speed, resolution time and happiness — per shop and per person.
- Rename it. One setting changes the product name everywhere, so an agency can run it as its own service.
Connects to what you run
- A WordPress plugin built for each shop, with its key already inside — upload and activate. Any other site gets one short snippet: Shopify, Wix, Squarespace, or your own.
- Email and Telegram land in the same inbox as the website chat.
- Zapier and Make — five instant triggers and two actions in Zapier, eight modules in Make.
- Webhooks and a REST API for anything else.
All of it, for every shop and every person — at no extra cost.
Side by side
How ReplaChat compares
ReplaChat against LiveChat, Intercom, Crisp and Tidio, feature by feature. A tick means every plan has it. A plan name means you pay at least that much each month to get it. Where ReplaChat loses, the chart says so.
| ReplaChat | LiveChat | Intercom | Crisp | Tidio | |
|---|---|---|---|---|---|
| Price | $299 once | $25–$99 a person a month | From $29 a seat a month, + $0.99 per AI answer | $45–$295 a month per workspace | $24.17–$49.17+ a month, billed yearly |
| People who can answer | Unlimited | Paid per person | Paid per seat | 4 on Mini, 10 on Essentials, 20 on Plus | Up to 10 |
| Several websites in one inbox | ✓ Unlimited | Separate brands “coming soon” | Expert ($132) | One workspace each | Plus (from $300) |
| Limit a person to some websites | ✓ | Not stated | Team inboxes from Advanced ($85) | Not stated | Not stated |
| Your own name, no vendor branding | ✓ | Enterprise | Advanced ($85) | Plus ($295) | +$16.67 a month on Growth |
| Shop orders beside the chat | ✓ WooCommerce | Shopify | Not stated | ✓ Shopify, WooCommerce | Shopify, from Growth |
| Email in the same inbox | ✓ | ✓ | ✓ | Mini ($45) | ✓ |
| Telegram in the same inbox | ✓ | Not stated | ✓ | Mini ($45) | Not stated |
| How long chats are kept | For as long as you keep them | 60 days on Essential, unlimited on Growth | Not stated | Unlimited from Mini | Not stated |
| AI that answers for you | ✗ | 10 answers a month on Essential | $0.99 per answer | AI credits from $5 a month | 50 free, then from $32.50 a month |
| Phone app from the App Store | ✗ Home-screen app with alerts | Not stated | ✓ | ✓ | ✓ |
| Ticketing | ✗ Hands over to one | ✓ | ✓ | Plus ($295) | ✓ |
| Runs on your own server, chats stay with you | ✓ | ✗ | ✗ | ✗ | ✗ |
| Complete source code | ✓ | ✗ | ✗ | ✗ | ✗ |
What it actually costs
Chat tools charge you per person, every month, forever
Add a teammate and the bill goes up. Add a shop and it can go up again. ReplaChat costs the same whether three people answer one shop or thirty answer twenty.
| Three people answering chat | Their price | A year | Five years |
|---|---|---|---|
| LiveChat (Text) Growth | $79 per person / month | $2,844 | $14,220 |
| Crisp Essentials | $95 per workspace / month | $1,140 | $5,700 |
| Intercom Essential | $29 per seat / month + $0.99 per AI answer | $1,044 + | $5,220 + |
| Tidio Growth | from $49.17 / month for 250 conversations | $590 + | $2,950 + |
| ReplaChat | $299 once + your own server | $429 | $949 |
Prices from each company’s own pricing page, checked again on 9 October 2026, billed annually where they offer it. LiveChat now sells its Text plans; Growth is the one with unlimited chat history, like its old Team plan. Text Essential is $19 a person but keeps 60 days of chats. ReplaChat’s figures are the $299 licence plus about $130 a year of server; updates after the first year are an optional $49 a year, and the software keeps working without them. The full breakdowns: Intercom pricing, Tidio pricing, LiveChat and Chatwoot.
Against LiveChat, that is $13,271 kept over five years — for three people.
Pricing
Buy it once. Yours forever.
One payment, the complete source code, and twelve months of updates — then $49 a year if you want to carry on getting them. Nothing stops working if you stop paying.
Single company
$299 once
- Complete source code
- Unlimited shops and websites
- Unlimited agents and chats
- 12 months of updates
- 30 days of setup support
Plus $533 of bonuses, free — ReplaForms ($299), PressHand ($97) and ReplaStats with a year of hosting ($137).
Agency
$899 once
- Everything in Single company
- Install on clients’ servers
- Rename it as your own service
- Unlimited client installs
Plus $533 of bonuses, free — the same three products.
Not a server person?
$798 once
- The licence plus setup on your server
- Your domain, HTTPS and your shops added
- The bubble live on your sites before we hand over
- Or we host it: $79 a month
Prefer us to run it? Managed hosting is $79 a month, cancel whenever — the licence stays yours.
Already own ReplaChat? Renew your updates for $49 a year. Entirely optional.
Three bonuses · $533 · included free
Three more things, yours as well
Every ReplaChat licence comes with three more products, yours to keep — worth more together than the licence you are buying.
ReplaForms — a form builder you own
$299free
- It is the form at the bottom of this page. Scroll down and fill it in — that is the product, running.
- Conditional logic, so a question nobody needs to answer is never shown.
- Drop-off reported question by question.
- No cap on responses, ever.
PressHand — WordPress, by asking
$97free
- A Mac and Windows app that edits your WordPress site by conversation — write a post, fix a page, change the menu.
- It talks to your own sites from your own machine, so nothing about your site passes through us.
- Connects Claude to every site you own — no per-site fee.
ReplaStats — your figures inside WordPress
$137free
- A plugin that puts your website statistics inside wp-admin — visitors, sources, top pages and who is on the site now.
- No cookies and no cookie banner, and nothing stored in your WordPress database.
- Comes with a full year of hosted statistics ($108). The plugin ($29) is yours to keep after the year.
$533
of products, sent with your licence key and included with every licence on this page — single company and agency alike.
That is $533 of extras, and you keep every one of them.
Before you buy, not after
What it deliberately isn’t
Not an AI that answers for you
ReplaChat has rules, saved replies and macros that answer fast — but the answers come from your people, not a bot pretending to be them.
Not in the App Store yet
The phone app installs from the browser to the home screen. It alerts and works full screen, but there is no store listing yet.
Not a help desk on its own
It is live chat, with email and Telegram in the same inbox. Long, multi-week cases belong in a ticket system — ReplaChat hands over to one through webhooks or Zapier.
You need a server
One command sets it up and HTTPS is automatic, but the machine is yours — roughly €5–15 a month.
Own your live chat.
$299 once. Every shop, every person, one inbox. Nobody charges you per agent again.