Intercom costs $29 to $132 per seat a month billed annually, or $39 to $139 billed monthly, plus $0.99 each time its AI agent, Fin, resolves a conversation. Three people on Essential pay $1,044 a year before Fin. If Fin resolves 300 conversations a month, the same team pays $4,608. Every figure here is from Intercom’s pricing page, its help centre and its calculator, read on 9 October 2026.
A price test. In October 2026 Intercom was showing some visitors Essential at $19 a seat billed annually ($29 monthly). Its help centre and price table still list $29 and $39, so those are the figures used below.
Intercom’s plans at a glance
| Plan | Per seat, billed yearly | Per seat, monthly | Free lite seats | What it adds |
|---|---|---|---|---|
| Essential | $29 | $39 | 0 | Inbox, Messenger and live chat, Fin, pre-built reports |
| Advanced | $85 | $99 | 20 | Custom reports, workflows, team inboxes, round robin |
| Expert | $132 | $139 | 50 | Multibrand, custom roles, SLAs |
Every person who accepts an invite to your workspace takes a seat, one person per seat, and every seat in a workspace is on the same plan. Lite seats are free seats with limited rights, useful for colleagues who read but rarely reply.
How Fin is charged
Fin is included on every plan, but it is not free: you pay $0.99 per outcome. An outcome is a conversation Fin resolves (the customer confirms the answer helped, or leaves without asking for more) or a handoff you have configured. It is charged at most once per conversation, and you are not charged when Fin hands over to a person because the customer asked for one.
| Fin outcomes a month | A month | A year |
|---|---|---|
| 100 | $99 | $1,188 |
| 300 | $297 | $3,564 |
| 1,000 | $990 | $11,880 |
| 3,000 | $2,970 | $35,640 |
Fin can also be bought on its own for another help desk such as Zendesk, Salesforce, HubSpot or Freshdesk: no seat fees, $0.99 per outcome, with a $49 monthly minimum that includes 50 outcomes (from fin.ai).
What a year of Intercom costs
Seat prices, billed yearly. The middle column assumes Fin resolves 100 conversations a month for each person on the team, which is a modest load once it is switched on.
| People answering | Essential | Essential + Fin (100 per person a month) | Advanced |
|---|---|---|---|
| 1 | $348 | $1,536 | $1,020 |
| 3 | $1,044 | $4,608 | $3,060 |
| 5 | $1,740 | $7,680 | $5,100 |
| 10 | $3,480 | $15,360 | $10,200 |
The add-ons
| Add-on | Price | Notes |
|---|---|---|
| Copilot | $29 per agent a month yearly, $35 monthly | AI help for your agents; 10 Copilot conversations per agent a month are free |
| Proactive Support Plus | $99 a month | includes 500 messages sent |
| Pro | from about $100 a month | listed on the pricing page |
| SMS (US) | from $0.06 per segment | falls with volume |
| inbound free; bulk outbound from $0.10 a message |
Running several websites on Intercom
If you run more than one brand or shop, check this before you buy. One Messenger can be installed on several domains on any plan, but it is the same Messenger with the same look. Separate brands, each with its own Messenger and help centre, need Multibrand, which is on Expert at $132 a seat. Three people on Expert is $4,752 a year before Fin.
Discounts that exist
- A 14-day free trial, no card needed. There is no free plan.
- Early Stage: from $65 a month in year one (93% off), then 50% off in year two and 25% in year three, with 300 Fin outcomes a month in year one. For new customers that have raised under $10M and have fewer than 15 employees.
- Yearly billing cuts Essential from $39 to $29 a seat, a quarter off.
- No nonprofit discount appears on Intercom’s own pages.
How to pay Intercom less
- Count seats carefully. Everyone who accepts an invite is billed; people who only read can be lite seats on Advanced or Expert.
- Watch Fin outcomes. Set Fin to hand over early on topics where it guesses, and check the outcome count each month.
- Pay yearly if you are sure you will stay.
- Do not buy Expert just for a second website if one shared Messenger will do.
Or stop paying per seat and per answer
Intercom is a support platform built around an AI agent, and it is good at that. If what you need is live chat that your own people answer, across one shop or several, the per-seat and per-outcome model costs more every time the team or the traffic grows. ReplaChat is live chat you buy once for $299 and run on your own server, with unlimited agents, shops and chats.
| Three people, five years | Total |
|---|---|
| Intercom Essential, billed yearly | $5,220 |
| Intercom Essential + 300 Fin outcomes a month | $23,040 |
| ReplaChat: licence and a small server | $949 to $1,145 |
ReplaChat’s range is without and with the optional $49 a year for updates after the first 12 months. Server counted at about $130 a year.
What you give up. ReplaChat has no AI agent: rules, saved replies and macros make your people fast, but people answer. It does website chat, email and Telegram, not WhatsApp or SMS. And it runs on your own server, about €5–15 a month, unless you have us set it up or host it.
See the comparison in full on Intercom alternative, or try the live demo.
Questions people ask about Intercom pricing
How much does Intercom cost per month?
Per seat: $29 on Essential, $85 on Advanced and $132 on Expert, billed annually, or $39, $99 and $139 billed monthly. On top of that, Fin, its AI agent, costs $0.99 for each conversation it resolves. Prices from Intercom’s own pages on 9 October 2026.
Does Intercom have a free plan?
No. There is a 14-day free trial with no card needed, and an Early Stage programme for young startups from $65 a month in the first year.
What is a Fin outcome?
A conversation Fin resolves, because the customer says the answer helped or leaves without asking for more, or a handoff you have set up. It costs $0.99, charged at most once per conversation. Escalations to a person and requests for a human are not charged.
Is live chat included in every Intercom plan?
Yes. Every plan includes unlimited live chat, support email, in-app chats, banners and tooltips. What changes between plans is reporting, roles, extra brands and how many free lite seats you get.
Can one Intercom workspace run several websites?
One Messenger can sit on several domains on any plan. Separate brands, each with its own Messenger and help centre, need Multibrand, which is on Expert. A separate workspace per site is a separate subscription.
Does Intercom give nonprofits a discount?
We found no nonprofit discount on any of Intercom’s own pages on 9 October 2026. Ask its sales team before assuming one.
Own your live chat.
$299 once. Every shop, every person, one inbox. Nobody charges you per agent again.
The demo is read-only, with its logins on the homepage. Questions first? hello@replachat.com, or the chat bubble in the corner, which is ReplaChat itself.